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Connie's Presentations

Business Requirements Documentation - Learn how to gather information from stakeholders to create a business requirements document.
Communication - Learn about communication and why it is important to communicate effectively.
Customer Focus Governance - Provides structure and consistency for customer communication, website design, and survey frequency and design within the Operations division.
Effective Leadership - Adopting a systemic and systematic approach to continuous improvement.
Managing Procedures and Other Important Documents - A systematic approach to creating and storing important department documentation.
Product Management - Using product management tools to manage a product or program.
Strategic Planning Presentation- Contains definitions and information on strategic planning, environmental scans, scorecard management, and continuous improvement.
The Business Analyst - Defines the role and the benefit of having a business analyst involved in your process, especially during times of change.

What is Data versus Information?

Data is simply facts or figures. Data that is grouped together to develop a relationship, result, or outcome can be informative. When data is processed, interpreted, organized, structured or presented so as to make them meaningful or useful, they are called information. Information provides context for data.

Resources:

Diffen website
GURU99

Americans with Disabilities Act (ADA)

Please use the guidance provided by the OCPS Communications Division to create documents that meet the standards required by the Americans with Disabilities Act. For more information visit the Department of Labor ADA website and review the links provided by the Operations Division:

Are you an Administrative Employee in the Operations Division? Do you work with data and perform analysis on data that is collected for the Strategic Plan? Lean Six Sigma training is offered by the The Florida Sterling Council at various times throughout the year. Talk to your manager (or supervisor) about training today!

Other Tools and Templates
- Six Sigma Online White Belt
- Six Sigma Tools & Templates
- Environmental Services Training Courses
- Food and Nutrition Services Video Training
- All trainings/meetings happening on June 1 or beyond will ONLY be posted at Canvas Catalog.
- The direct address for the Canvas Catalog is Canvas Catalog.
CLICK HERE to view a brief tour/overview of Canvas Catalog.
CLICK HERE to view or print a participant guide of Canvas Catalog.

NOTE: Please obtain the appropriate permissions to participate in training during working time to ensure STELLAR customer service is sustained. Some training may be limited to a specific audience or for a specific number of students. Please engage department management with questions.

More Training Resources

Udemy website
is a website where a person can find low cost training and information on many subjects. About 150,000 classes are available with costs starting at $12.99.
MOOC List
is an aggregator (directory) of Massive Open Online Courses (MOOCs) offered by different providers. "MOOC List is a website where you can find free online courses (MOOCs) offered by the best universities around the world." this website is currently blocked by Cloudflare so you cannot reach it from behind the OCPS firewall)
Microsoft
basic skills training in use of Microsoft software such as Word, Excel, PowerPoint, Project, OneNote and others

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